FREQUENTLY ASKED QUESTIONS
Q: What should I consider before I plan my Salon or Spa visit?
A: We recommend scheduling your Salon visit a minimum of 2-4 weeks in advance to ensure availability of services. Spa services should be scheduled 1-2 weeks in advance. At the time of booking chemical hair services and spa services, appointments will need to be secured with a credit card number or gift certificate.
Q: How should I prepare for my Spa day?
A: Please dress comfortably and plan to arrive at least 20-30 minutes before your scheduled spa package or service to get checked in and prepare for your treatment(s). Arriving late will deprive you of treatment time. Lockers, robes, spa shoes and towels will be provided. Please leave jewelry and valuables at home.
Q: What if I need to cancel my appointment?
A: While we understand that plans can change, the services and treatments you select are reserved especially for you. A 48-hour cancellation notice is required on spa packages and a 24-hour notice is required on single spa services and chemical hair services to avoid a 50% cancellation fee. No-show or missed appointments will be charged 100% of service.
Q: Do I have to disrobe entirely for my massage or body treatment?
A: No. While we recommend that you undress completely for most services, undergarments may be worn if it will make you feel more comfortable. During all treatments your body will be fully draped except the areas being worked on.
Q: Can I request a female therapist?
A: Yes. Your appointment will be made with your preference. You may also request a therapist of your choice.
Q: Are children allowed?
A: To ensure a quiet and relaxing atmosphere, children are not allowed in the salon or spa unless they are receiving a service. Spa guests must be 18 years of age. Minors may have treatments but must be accompanied by a parent or have a signed release.
Q: Are cell phones allowed?
A: We respectfully request that all salon and spa clients refrain from using their cell phones during their services. We also request that phones are turned off or silenced once in the salon/spa.
Q: Are gratuities included?
A: Gratuities are not included in our prices nor are they expected. If you enjoy your service or treatment, please recommend our salon/spa to friends and family.
Q: Are gift certificates refundable?
A: No, your gift certificate is not refundable or redeemable for cash. Any remaining amount can be redeemed on your next visit.
Q: I'm having my hair done for a special day, what do I need to remember?
A: For a special style such as a wedding or prom, please wear a shirt that buttons down the front to facilitate changing. Do not wash your hair the day of the appointment unless specifically directed to do so by your stylist. The last time to wash your hair is preferably the day before your service. Bring any accessories you would like to add with you (veil, tiara, hair pieces).
Q: How should I prepare for a waxing service?
A: Do not sun tan or use any exfoliating scrubs 24-hours before or after the procedure and make sure your hair is at least 1/4 inch long. Also, please inform your therapist or stylist of any medications you are using such as acne or anti-wrinkle creams.
Q: Do I need to bring anything for my pedicure?
A: We ask that you wear or bring thongs when you come in for your pedicure. You may also purchase re-usable pedi-thongs from the salon.
